TALK TO A PERSON XBOX SUPPORT HOW TO
TALK TO A PERSON XBOX SUPPORT ANDROID

Unfortunately, although Eddie was correct about Microsoft buying Mixer, he was wrong about Twitch. Our call concluded after 3 minutes and 5 seconds. I tried to ask him about the Twitch app, but he told me that it's no longer available, and asked me if I needed anything else. Eddie quickly informed me that due to Microsoft's recent acquisition of Mixer, Twitch was no longer supported.

TALK TO A PERSON XBOX SUPPORT HOW TO

I connected with Eddie, whom I asked how to stream to Twitch from my Xbox. after a wait time of less than 2 seconds. MORE: Gaming Tech Support Showdown: Sony vs. Once that was done, Ted wished me a good night, concluding the call at 10:47 p.m.The call took 13 minutes and 40 seconds. After I signed in, Ted informed me that since I had previously owned an Xbox I could access all my games and game saves by going to the Games and Apps tab. designated to answer tech support for Xbox. While he waited, we struck up some small talk, telling me that he was working out of the Redmond, Washington office, one of the many offices throughout the U.S. Ted was nice enough to wait for me to sign in to my Xbox. Two minutes later, Ted was back and correctly walking me through syncing the devices.

And when that didn't work, he placed me on hold to look for answers. When I reported that the controller still wasn't synced, he had me turn it off and start again. However, he incorrectly told me to press the X button on the controller. Ted started out on the right track, instructing me to press the sync button on the One S. For this call, I asked about pairing the console and controller. At 10:34 p.m, I was on the phone with Ted. I made my second call request at 10:27 p.m. Xbox Support has an absolutely prolific online presence. Assuming I was in front of the Xbox in question, she patiently waited while I signed in and followed her instructions Once I completed all the steps, Kia politely asked if I needed anything else, and when I answered no, wished me a good weekend, ending the call in 7 minutes and 14 seconds. After asking how my day was going and why I called, Kia quickly pulled the correct information and relayed it to me. EST to ask how to access my games and their saves on a new console. Before I had time to chuckle cynically, my phone was ringing. on Saturday.įor my first call request, I had a waiting time of 1 minute. The latter option eliminates the tedium of waiting on the line by giving you an estimated callback time. You can call Xbox's tech support number (1-80) or you can have them call you. The chat was finished in 6 minutes and 35 seconds. I tried again and spoke to Unigamer, who,after some quick reassurances, sent me the steps to initiate getting my game saves restored. After declaring it an easy problem to solve, Snow proceeded to write an answer, but before I could get a resolution, the chat closed out after 8 minutes and 25 seconds of waiting.

TALK TO A PERSON XBOX SUPPORT ANDROID

After logging in and connecting with Android Snow, I asked about accessing my game saves on a new device. I also tried the Xbox Ambassador chat option. Xbox Support's YouTube channel was a lot more helpful - its mix of official and user-generated content provided answers to all of my questions. I say 'most' because when I attempted to look up info on how to use Cortana without Kinect, I only found posts complaining about the feature. If you don't feel like interacting with humanity at all, you can check out Xbox's forums for most of the answers. All in all, the entire chat took 9 minutes. From there, he gave me time to pair my controller. After taking a few minutes to pull up the pertinent information, he produced a step-by-step tutorial that also included a video.

about syncing my new Xbox One controller to my Xbox One S.

Next, I gave the traditional support chat a shot and spoke with Michael B. You can have Xbox Support call you, which eliminates the tedium of waiting on the line.

Talk to a person xbox support